Ideacenter
VR-real experience in safe conditions
Soft skills cafeteria
Soft competences account for 42% more of the skills gap than technical competences.
Select a programme:
Idea szkolenia
The training confronts employees with various situations that are opportunities to give feedback at work. It shows the methods and conditions for giving and receiving effective feedback. Exercises in VR provide an opportunity to learn specific strategies and test them. The application gives feedback on the effectiveness of the actions taken and enhances the knowledge of the practitioner. It gives the participant the tools to build constructive feedback and assertive behaviour.
In the programme:
- Practising openness to receive and give feedback
- Practising using the language of facts, benefits and values, assertively expressing needs, demands, expectations
- Training in constructive messages that build openness to receiving feedback (language of facts, benefits and values, information about emotions, assertive expression of needs, demands, expectations)
- Contracting with employees and the team for feedback
- Appreciating work, thanking, praising, expressing appreciation and satisfaction
- Giving feedback on mistakes, irregularities, lack of information, misunderstanding
- Practising feedback for undesirable behaviour: avoidance of responsibility, lack of work results, behaviour that is not ethical or cultural
- Practising setting boundaries and enforcing expectations
Knowledge:
- Situations conducive to feedback (day-to-day work, monitoring, supervising, holding tasks accountable, receiving tasks, developing skills)
- Conditions which must be met for feedback to be effective (feedback contracting)
- Mechanics and structures of effective feedback (giving and receiving feedback, Johari window, J. Heron interventions, assertive messages, life positions)
Contact us to see how we can support your employees in developing their feedback skills.
CALL: +48 603 892 444 OR +48 604 504 964
The training shows what assertiveness is in relation to other behaviours at work (submissiveness, aggression, manipulation). Exercises in VR confront the participant with the behaviour of others towards whom it is useful to be assertive. The application enables testing of strategies and gives feedback on the effectiveness of actions taken and enhances knowledge. The participant practices their assertive behaviour and influence.
In the programme:
- Recognising behavioural styles in oneself and others (assertiveness, aggression, submission, manipulation)
- Checking the effectiveness of different reactions to different behaviour styles (refusal of help, request, verbal attack, avoidance of responsibility, manipulation, non-constructive criticism, justified criticism)
- Building up resources for assertiveness in oneself – I OK/ I OK attitudes
- Recognising the signals of different attitudes in oneself and others (using examples of behaviour of virtual characters in typical work situations)
- Formulating assertive messages in professional contacts
- Testing one’s own effectiveness and knowledge of the behavioural styles and attitudes of virtual characters
Knowledge:
- Four behavioural styles: submissive, aggressive, passive-aggressive, assertive
Interpersonal states in communication: Child-Adult-Parent in assertive behaviour - Life positions according to Transactional Analysis (OK/OK)
Contact us and see how we can teach your employees assertiveness.
CALL: +48 603 892 444 OR +48 604 504 964
Training concept:
The training enhances the ability to read emotions in oneself and others in professional interactions. In VR goggles, participants practice techniques to influence the type and level of their emotions. They test methods for reading the information contained in emotions and using them to communicate with employees. This gives them an effective tool for influencing themselves and their relationships with clients and colleagues
In the programme:
Experiencing and recognizing emotions in professional interactions
Examining what and who triggers specific emotions in us
Discovering and naming emotional habits in professional interactions
Practicing identifying emotions and influencing one’s emotions (calming thoughts, breathing, pressure, concentration, composure)
“Reading” others and using this information to act on difficult professional relationships (recognizing emotions in virtual characters and the information they contain)
- Practicing using the information contained in emotions for effective communication (consciously formulating messages to virtual characters, after reading emotions and information)
Knowledge:
- How emotions are formed – a bit of neuroscience and biochemistry, or what’s in our heads
- The triangle of emotion management from Rational Behavior Therapy (RTZ): Thoughts – Emotions – Action – the scope of conscious management of thoughts, emotions action in emotionally difficult situations
- Dictionary of emotions based on RTZ and Non Violence Communication (NVC) and Transactional Analysis (AT) – you can only manage what you can name.
Contact us and see how we can teach your employees to manage their emotions.
CALL: +48 603 892 444 OR +48 604 504 964
Training concept:
Exercises in VR goggles help you learn to identify situations in which you lose confidence, and practice reactions to behaviors that cause it. The app designs the exercise path and gives feedback. Participants also practice selected strategies and methods with each other. The employee builds self-confidence based on a healthy and constructive “I’m OK/others are OK” attitude.
In the programme:
- Recognising one’s own strengths and weaknesses in defence against manipulation and lowering of self-confidence
- Testing the effectiveness of different methods of reacting to and stopping the actions of others that lower our self-confidence
- Practising arguing and defending one’s position/decision (language of values, benefits or facts)
- Practicing methods to increase self-confidence in different professional situations: public speaking, defending one’s position, correcting/criticising the work of subordinates, drawing attention to inappropriate behaviour, accepting criticism
- Experiencing receiving thanks and praise from others and getting information from others about one’s qualities, talents and achievements.
Knowledge:
- The components of “healthy self-confidence” – attitude, emotions, mental resilience
- Mechanisms and situations that reduce “healthy self-confidence” – Manipulation, unconstructive criticism, non-recognitions, “not OK” attitude, psychological games, self-sabotage
- Methods and tools for building “healthy self-confidence” – Ad hoc and long-term (inquisitive Adult, anchoring, deferring, visualisation, building an “I OK/others OK” attitude) from Transactional Analysis (AT)
Contact us and see how we can help your employees to be more confident in their professional interactions.
CALL: +48 603 892 444 OR +48 604 504 964
Training concept:
The training helps to understand what the mechanisms of stress are, what causes it, what the symptoms are and how to deal with them. In VR goggles, participants experience situations of varying degrees of difficulty. In this way, they get to know themselves better, learn to use their emotions and influence their behaviour. They learn relaxation techniques to use at work and at home. In this way, employees build their comfort in life and at work.
In the programme:
- Recognising situations which cause stress in professional dealings
- Using the information that emotions bring: expanding the vocabulary of emotions, practising to recognise emotions in oneself and others in professional dealings
- Practising influencing oneself to reduce stress – quick methods to use at work
- Practising relaxation methods, stress reduction – methods to be used outside work
- Analysing life positions and testing influencing strategies to change unfavourable behaviour
- Using stress mechanisms as allies
Contact us and see how we can teach your employees to manage stress.
CALL: +48 603 892 444 OR +48 604 504 964
Training concept:
Participants learn to recognise a set of behaviours at work that are attributed to assertiveness. They practice communicating with people who are not assertive (avoidant, manipulative, dominant). They test patterns of effective communication in VR goggles and receive feedback. They practice with other participants by simulating communication scenarios of their choice. In this way, employees increase the quality and effectiveness of their collaboration.
In the programme:
- Recognising different communication styles: assertive, submissive, aggressive, manipulative
- Testing the effectiveness of different methods of responding to non-assertive behaviour of others
Practising arguing and defending one’s position/decision - Strengthening assertiveness in the face of: requests, gossip, pressure, unconstructive criticism from a superior
- Practicing activating the “Inquisitive Adult” in situations of important decisions
- Experiencing receiving thanks and praise from others and getting information from others about one’s qualities, talents and achievements
Contact us and see how we can improve your employees’ communication skills.
CALL: +48 603 892 444 OR +48 604 504 964